What Does a Community Association Manager Do?
In a community with a homeowners association (HOA) or a condominium owners association (COA), the Board of Directors will often delegate many of the day-to-day responsibilities of operating the association to a Community Association Manager. This manager will be required to perform a variety of tasks, depending on the size of the community, its unique needs, and the specific requirements laid out in the association’s governing documents.
Responsibilities of a Community Association Manager
One of the primary responsibilities of the Community Association Manager is to ensure the needs of the homeowners are met and that the rules and procedures of the association are followed precisely. Frequent community inspections are part of this process, including:
- Inspecting the landscaping and grounds to identify any maintenance issues
- Inspecting common areas like pools, parks, gyms, and other amenities for problems
- Ensuring services like landscaping, trash collection, and snow removal are performed properly
- Ensuring all property owners are in compliance with association rules, deed restrictions, and applicable regulations
Depending on the authority granted to the manager, any problems can be corrected by directly contacting the appropriate service providers or by consulting the board of directors.
In many cases, the Community Association Manager acts as the primary liaison between property owners and the Board of Directors, as well as the principal contact for vendors, contractors, service providers, and more. The manager will often work closely with and offer advice to the board of directors on many matters, from community maintenance to budgeting, reporting, and compliance. This can include tasks like:
- Responding to the requests and complaints of property owners
- Hiring and managing contractors and vendors for community services and maintenance
- Hiring and managing maintenance, janitorial, office, and other association staff
- Scheduling and paying vendors and contractors
- Drafting budgets for maintenance, repairs, and improvements
- Managing expenses and filing reports
- Ensuring compliance with association rules and local laws
A responsible, qualified community association manager is often vital to the successful operation of an HOA or COA, acting as the primary representative for the association, property owners, and board of directors, while taking care of all the daily needs of the community.
Community Association Management Services in MD, VA, PA & DC
At Tidewater Property Management, we can help your HOA or COA operate smoothly, cost-effectively, and intelligently. We offer complete community management services to home and condominium owners associations throughout the DMV area. With more than 29 years of property management experience, our team can help your community thrive, and our professionals are fully licensed, insured, and qualified. Our services are customizable to the needs of your community, and we serve associations of all sizes.